Car insurance claims: behind the scenes
Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs?
Take a look behind the scenes with our short videos…
Video 1
Letting us know what’s happened - Find out more
Video 2
Getting the claims process started - Find out
more
Video 3
Assessing the damage - Find out
more
Video 4
Getting you back on the road - Find out
more
Claims information
If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.
Claims informationDiscounts
Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.
Behind the scenes
Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.
