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Call for all your pet insurance needs 0141 349 0271 Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

Make a claim 0845 246 8712 Lines open: 9am-5pm Monday to Friday

Calls may be recorded. Call charges from mobile phones may apply.

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Phone numbers

Call our Customer Hotline for all your pet insurance needs

Call: 0845 246 8705

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

Need to make a Claim? Call our Claims Operators

Call: 0845 246 8712

Lines open: 9am-5pm Monday to Friday

View your Policy Online

You can now view your existing pet insurance policy online with Policy & Quote Manager.

Direct Line supports the Typetalk service for people with communication difficulties.
To use Typetalk, you will need to prefix the number 18001 before the number you wish to dial.
For example: 18001 + area code + number.
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Our policies

Get a handy overview of the levels of cover we offer before you buy.

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Making a claim

Follow this step-by-step guide to our simple claims process.

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Training your pet

Some handy tips and advice for making sure your pet is well behaved.

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Pets on holiday

Helpful advice if you’re planning on taking your pet abroad.

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