Please note that new policies bought on or after 18th June 2010 do not provide cover for travel delays and/or cancellations caused by a recommendation or order by any government or travel authority. An example of this would be if an aircraft was not allowed by the Civil Aviation Authority (because of volcanic ash in the airspace) to leave, or land on, its scheduled airport. You would then not be covered for delayed departure, missed departure or abandoning your trip as a result of that situation.
Existing policies bought prior to 18th June 2010 still have cover for volcanic ash events.
This cover fills the gap in consumer protection relating to end suppliers of holidays for direct bookings which may fall outside of the Governments ATOL (Air Tour Operators Licence) and has been included on all Direct Line Travel Insurance Policies.
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